Troubleshooting
Start with the exact Slack response and a request/draft ID; do not collect message contents or secrets.
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GitHub connection, permission, allowlist, OAuth state, or installation coverage: GitHub issues.
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Invalid signatures, missing interactions, or Socket Mode startup: Slack issues.
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PAT, MuleSoft, MCP environment, space, or 401 failures: Confluence issues.
Jira
“Jira service is not configured” means required URL/token/default or flag values are absent. Basic auth also needs JIRA_EMAIL. A redirect/error can indicate the wrong auth type, API version, SSO restriction, or incomplete Cloudflare Access credential pair. Keep JIRA_VERIFY_SSL=true; the Helm default currently overrides it to false and should be reviewed. Jira creation occurs after the PR, so a Jira failure does not remove the successful PR.
Escalation contact and log-retention procedure are TO_BE_CONFIRMED. See Support.